Case Ref: 20 011 702 Category: Planning Sub Category: Planning applications

• Review procedure for discharging planning conditions to ensure this allows members of the public to raise issues with the Council where are planning condition requires ongoing compliance.
• remind all relevant staff of the need to be proactive and provide a joined-up approach to concerns which cannot be dealt with by the team that received them.

Case Ref: 19 018 847 Category: Adult care services Sub Category: Assessment and care plan

• The Council will review relevant policy/guidance documents and commissioning arrangements to ensure the effective and robust monitoring of commissioned domiciliary services.

Case Ref: 20 003 699 Category: Planning Sub Category: Planning applications

• The Council will review its procedure for recording and retaining records of site visits conducted in the course of planning applications and rectify any problems the review identifies.

Case Ref: 19 008 400 Category: Adult care services Sub Category: Assessment and care plan

• Review its procedures for carrying out Care Act assessments and care and support planning to ensure the delays experienced by Mr and Mrs X do not recur. The Council should carry out this action within three months of my final decision and explain to the Ombudsman how it has improved its performance in this area