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Impact of COVID-19 on statistics

To allow authorities to respond to the Covid-19 pandemic, we did not accept new complaints and stopped investigating existing cases between March and June 2020. This reduced the number of complaints we received and decided in the 20-21 year. Please consider this when comparing data from previous years.

North Devon District Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last eight years, the Ombudsman has published the following public interest reports against North Devon District Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an investigation by the Ombudsman:

Case reference: 18 015 673

Category: Planning

Sub Category: Enforcement

  • The Council will also issue a reminder to enforcement and planning officers about: • the importance of sharing information with other teams, as set out in the Council’s enforcement plan; • the process of responding to a request for investigation, as set out in the Council’s enforcement plan; and • the importance of communicating regularly with members of the public who request an enforcement investigation, in line with the timescales set out in the Council’s enforcement plan.

Case reference: 17 018 695

Category: Environment and regulation

Sub Category: Refuse and recycling

  • The Council will review its Waste and Recycling policy to ensure it is clear and consistent about the availability of its assisted collection service.

Case reference: 16 016 191

Category: Housing

Sub Category: Homelessness

  • Review procedure and staff training needs to ensure that similar fault does not reoccur

3

Service improvements agreed by North Devon District Council

View all

Last updated: 4 April 2015