There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Middlesbrough Borough Council (18 018 357)
Statement Upheld Council tax 10-Apr-2019
Summary: The Ombudsman will not investigate this complaint about a Council error which led to the complainant wrongly receiving a court summons for council tax. This is because the Council has provided a proportionate response and there is not enough remaining injustice to require an investigation.
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Middlesbrough Borough Council (19 003 247)
Statement Upheld Council tax 06-Aug-2019
Summary: Mrs X complains that the Council imposed costs on her for a failure to notify the Council of her change of circumstances. The Ombudsman will not investigate this complaint because the matter has been resolved and there are insufficient grounds to justify investigation.
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Middlesbrough Borough Council (19 001 260)
Statement Upheld Cemeteries and crematoria 09-Jan-2020
Summary: Mrs Y complained the Council allowed her brother to scatter her parents’ ashes without gaining her authority. The Council was at fault. To remedy the injustice caused it has agreed to apologise, pay Mrs Y £300 to recognise the distress caused and refund payment for the remaining time on the vault lease. It will also review its procedures and provide training to staff to prevent the fault recurring.
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Middlesbrough Borough Council (19 006 726)
Statement Upheld Assessment and care plan 06-Feb-2020
Summary: The Council was at fault for not completing a timely review of the complainant’s care. It is not possible to conclude this made any significant difference to the care she received, or delayed her receipt of Continuing Healthcare; but it caused her son some distress, time and trouble, and the Council has agreed to offer a financial remedy for this.