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Decisions for Mid Sussex District Council between 01 April 2024 and 31 March 2025

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Mid Sussex District Council (24 000 715)

Statement Upheld Disabled facilities grants 15-Jul-2024

Summary: Mrs F complained that both Councils failed to agree adaptations to the family home needed by her husband and children. We upheld the complaint, finding both Councils acted with fault contributing to an impasse where no application for grant funding had been made. This caused distress. The Councils accepted our findings and at this statement, we set out the action they have agreed to take to remedy this injustice and improve services.

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