Case Ref: 25 004 714 Category: Benefits and tax Sub Category: Council tax

• a) Show us it has improved its procedure to ensure that when it says it hasremoved a debt from a council tax account, it has done so and checked this.

Case Ref: 24 023 402 Category: Education Sub Category: Special educational needs

• The Council has agreed to review its commissioning arrangements for special educational needs therapies.
• The Council has agreed to train its staff on its responsibility to ensure special educational needs provision is being delivered.

Case Ref: 24 021 183 Category: Education Sub Category: Special educational needs

• •ensure the Council deals with and responds to service users’ complaints in line with its complaint procedure and timescale.
• •ensure the Council issues its decision letter to amend an Education, Health and Care Plan within four weeks of a review meeting and indicate what the proposed changes are
• •where the Council delegates the arrangement of annual reviews to schools, the Council should ensure it keeps an oversight of the review process to prevent any potential delays
• •train relevant staff to ensure they understand and discharge the Council’s non-delegable duty under Section 42 of the Children and Families Act 2014 to provide a child / young person with the provisions set out in section F of their Education, Health and Care Plans.

Case Ref: 24 020 850 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will remind its staff in enforcement of its Corporate Enforcement Policy particularly in relation to the exercising of discretion in fly tipping cases where there have been reported missed collections at a property.

Case Ref: 24 019 837 Category: Education Sub Category: School transport

• The Council will provide training for school transport officers and panel members on home to school transport and the statutory guidance ensuring this covers applications on Special Educational Needs/disability grounds and the need to consider safety and behavioural difficulties in deciding whether it is safe to walk to school, even when accompanied.

Case Ref: 24 017 890 Category: Children's care services Sub Category: Looked after children

• The Council will ensure its complaint handling staff are aware, through training or renewed guidance, that issues covered by other complaints procedures can be considered within the children’s statutory procedure. The guidance makes provision for this, to allow the child or young person to receive a single joined-up response to their concerns.

Case Ref: 24 017 059 Category: Adult care services Sub Category: Charging

• By training or other means, remind relevant staff of the importance of taking proactive steps and to ensure they contact service users, their families and/or representatives in a timely manner to recover accruing care fees.

Case Ref: 24 015 234 Category: Children's care services Sub Category: Other

• In writing, remind officers of the importance of reviewing complaints under the correct procedure.

Case Ref: 24 013 845 Category: Environment and regulation Sub Category: Other

• Within three months of the decision, the Council should provide evidence of all recycling bin collections that have taken place from the date of the decision.

Case Ref: 24 013 839 Category: Benefits and tax Sub Category: Other

• Review its procedures for investigating business rates liability where there is uncertainty or conflicting information. This should include:1. Ensuring site visits that do not resolve occupancy status are followed up promptly.2. Clear internal escalation routes for potential hereditament anomalies.3. Reminders to staff of the Council’s duty to notify the VOA where appropriate.