Manchester City Council (23 003 389)

Statement Upheld Council tax 26-Jun-2023

Summary: We will not investigate this complaint about a Liability Order because the matter has been remedied and there is insufficient remaining injustice to warrant investigation.

Manchester City Council (22 012 988)

Statement Upheld Child protection 30-Aug-2023

Summary: Dr X has complained about the Council’s handling of child protection matters relating to his five children. The Council was at fault for delays in providing copies of professional reports and insufficient notice of some meetings to Dr X. The Council has already taken appropriate action to remedy the injustice caused to Dr X by these faults.

Manchester City Council (23 003 858)

Statement Upheld Refuse and recycling 03-Nov-2023

Summary: The Council was at fault, as a series of errors by its waste collection contractor meant the complainant’s bins were repeatedly missed during collections. However, the Council has taken steps to address these errors and its records do not evidence an ongoing problem. We have therefore completed our investigation.

Manchester City Council (23 009 616)

Statement Upheld Council tax 15-Nov-2023

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint about liability for council tax. This is because we are unlikely to be able to add to the Council’s response. And also because liability disputes are best dealt with appeals to the Valuation Tribunal, and it is reasonable to expect Mr X to appeal.

Manchester City Council (23 011 718)

Statement Upheld Homelessness 14-Dec-2023

Summary: We will not investigate Miss X’s complaint about the support the Council provided after she became homeless. Further investigation would not lead to a different outcome.

Manchester City Council (23 007 440)

Statement Upheld Refuse and recycling 04-Jan-2024

Summary: We have not investigated a complaint about the Council’s decision to implement a communal bin collection for the complainant’s street. This is because it is late, something we have investigated previously, and because there is no evidence of fault in the Council’s decision. There is also no evidence of fault in the way the Council is maintaining the site, to minimise its impact on the complainant’s home. The Council was at fault because it did not carry out a consultation with local residents, but we consider it has already adequately remedied the injustice this caused. We have therefore completed our investigation.

Manchester City Council (23 008 568)

Statement Upheld Private housing 12-Jan-2024

Summary: Mrs X complained the Council missed an opportunity at an early stage to resolve issues about rent arrears. She said the Council advised the tenants to stay at her property until suitable accommodation was found. Mrs X said this has caused long delays in the process and said she has incurred additional costs. The Council has taken action and reminded officers of the importance of exploring all available housing options at the earliest possible stage.