Maidstone Borough Council (21 014 806)

Category: Environment and regulation Date: 08-Jun-2022

Summary

Mrs B complained about how the Council handled its green bin service. There were missed collections, the Council failed to correct the information it holds on its website about the collection day and the Council delayed extending Mrs B’s subscription for the green bin service to reflect the issues she had experienced. An apology, payment to Mrs B, a change to the information on the Council’s website about the bin collection day, an investigation into the issues with continuing missed collections and an action plan to deal with those is satisfactory remedy.

Service improvements

Maidstone Borough Council (21 012 121)

Category: Environment and regulation Date: 18-Apr-2022

Summary

Mr X complained the Council have repeatedly failed to return his bins in accordance with its assisted waste collection service. Mr X is disabled and has difficulty moving his bins himself. Mr X says the Council’s failure to return his bins often prevents access to and from his drive. Based on the information available, I have found fault in the Council’s repeated failure to return Mr X’s bins to their collection point. This fault has caused Mr X an injustice, and the Council have agreed to our proposed recommendations.

Service improvements