There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Waltham Forest (22 015 390)
Statement Upheld Refuse and recycling 01-Aug-2023
Summary: Mr X complained the Council repeatedly failed to return his bins to his requested location which blocks the route from his property. The Council admitted it was at fault for not replacing the bins to the desired location and delayed in finding a solution. It has since provided a suitable remedy.
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London Borough of Waltham Forest (22 013 636)
Statement Upheld Parking and other penalties 24-Oct-2023
Summary: We will not investigate Mr X’s complaint about the actions of an enforcement agency. This is because a suitable remedy has been offered and an investigation would not lead to a different outcome.
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London Borough of Waltham Forest (23 000 435)
Statement Upheld Other 13-Nov-2023
Summary: Mr X complained the Council failed to implement the recommendations of the Review Panel held in December 2022 and it continues to repeat failings previously acknowledged. Mr X says it is emotionally and mentally draining to keep making the same complaint. The Council has taken action recommended by the Review Panel as well as making Mr X a payment of £650 to acknowledge his distress and time and trouble. While there is limited evidence regarding the “file review” and adopting a “fresh perspective” this is not fault.