London Borough of Tower Hamlets (25 012 934)

Statement Upheld Drainage 30-Mar-2026

Summary: We have upheld Mr X’s complaint about the Council’s contractors failing to replace a mortar fillet they removed. The Council resolved the issue while we were investigating.

London Borough of Tower Hamlets (25 003 197)

Statement Upheld Special educational needs 25-Mar-2026

Summary: Miss F complained the Council failed to provide her son with the special educational needs support set out in his EHC plan, delayed issuing a new plan and failed to secure an exam centre for his GCSEs. We found fault which caused Miss F’s son to miss some provision and to miss out on taking most of his GCSEs. The Council has agreed to apologise and make symbolic payments to remedy this injustice.

London Borough of Tower Hamlets (25 015 888)

Statement Upheld Special educational needs 25-Mar-2026

Summary: Miss F complained about the Council’s decisions not to assess her son’s education, health and care needs and not to issue an education, health and care plan and that it wrongly asked her to submit a new request for an assessment. We found it was fault for the Council to ask Miss F to request a new needs assessment. This caused distress and frustration, a delay in issuing the education, health and care plan, and a loss of education. The Council has agreed to make a symbolic payment to remedy this.

London Borough of Tower Hamlets (25 003 968)

Statement Upheld Homelessness 20-Mar-2026

Summary: Miss X complained about how the Council handled her reports of disrepair in her temporary accommodation. We have found the Council at fault for its poor communication and complaint handling, failure to escalate the enforcement action against the property management agency, and delay in accepting Miss X’s review request. This fault caused Miss X distress, uncertainty and frustration. The Council has agreed to apologise, make a symbolic payment and complete the suitability review.

London Borough of Tower Hamlets (25 006 681)

Statement Upheld Allocations 23-Feb-2026

Summary: Miss D complains the Council placed her in unsuitable homelessness accommodation. I have found fault by the Council. Miss D remained in bed and breakfast style accommodation for 24 weeks over the allowed time limit and was subsequently in unsuitable temporary accommodation for seven months. The Council has agreed to pay financial redress for the time Miss D was deprived of suitable accommodation.

London Borough of Tower Hamlets (25 005 717)

Statement Upheld Special educational needs 20-Feb-2026

Summary: Miss X complained about the Council’s delays in issuing her son’s Education, Health and Care Plan. She also says the Council’s communication was poor, it failed to respond to her Personal Budget request, and it mishandled the school consultation process. We find the Council was at fault for its delay in issuing Miss X’s son’s Education, Health and Care Plan. It was also at fault for its communication with Miss X and it delayed responding to her complaint. These faults caused Miss X frustration and upset, and Miss X’s son lost out on provision. The Council has agreed to apologise to Miss X, make a payment to her and implement a service improvement.

London Borough of Tower Hamlets (25 021 559)

Statement Upheld Council tax 19-Feb-2026

Summary: We will not investigate this complaint about Council tax recovery action as the Council has withdrawn recovery action and removed costs and we are satisfied with those actions.

London Borough of Tower Hamlets (24 017 946)

Statement Upheld Allocations 13-Feb-2026

Summary: Miss X lodged a Judicial Review against the Council on the same issues so her complaint about temporary accommodation is out of jurisdiction and we cannot investigate.

London Borough of Tower Hamlets (25 004 005)

Statement Upheld Homelessness 06-Feb-2026

Summary: The Council was at fault for the delay in deciding if it owed Ms X a homelessness duty and in issuing a decision with appeal rights. The Council has apologised to Ms X and has already made service improvements. This is an appropriate remedy for the frustration caused.

London Borough of Tower Hamlets (25 001 563)

Statement Upheld Homelessness 05-Feb-2026

Summary: Mr X complained about the Council’s handling of his housing matters. Mr X could bid for ground floor properties so the Council was not at fault. The Council was at fault for failing to inform Mr X of his right to a suitability review for his temporary accommodation. This did not cause him an injustice as he was already aware of the process. The Council was at fault for failing to record how it considered all relevant information when carrying out a review of his priority banding. The Council has agreed to apologise, pay Mr X £200 and decide if it needs to carry out a new review of his priority banding to remedy the injustice caused.