London Borough of Newham (22 017 048)

Statement Upheld Other 16-Apr-2023

Summary: We uphold Ms X’s complaint the Council has failed to reply to her complaint within its Children Act statutory complaints’ procedure. The Council has now agreed to do so.

London Borough of Newham (22 016 363)

Statement Upheld Special educational needs 20-Apr-2023

Summary: We will not investigate this complaint about the Council’s failure to deliver the provisions set out in Miss X’s daughter’s Education, Health, and Care (EHC) plan, and to provide educational provision. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the faults accepted.

London Borough of Newham (22 003 173)

Statement Upheld Allocations 27-Apr-2023

Summary: Miss X complained the Council provided her with unsuitable accommodation and failed to resolve her reports of infestations and disrepair. We do not find fault with how the Council responded to Miss X’s reports. We find the Council at fault for failing to provide Miss X with its view of suitability on one of the properties it provided and her right to have this reviewed. We recommend the Council apologise to Miss X and act to prevent recurrence.

London Borough of Newham (22 018 007)

Statement Upheld Council tax 01-May-2023

Summary: We will not investigate this complaint about problems when Mr X moved house. The Council has agreed a suitable remedy for the problem with Mr X’s council tax bill. There is no continuing significant injustice from the delay issuing the council tax reduction letter. The law prevents us investigating leasehold-related matters. It would be reasonable for Mr X to go to court about alleged damage to health.

London Borough of Newham (23 000 538)

Statement Upheld Parking and other penalties 04-May-2023

Summary: We will not investigate Mr X’s complaint about the Council’s failure to cancel a penalty charge notice following an appeal decision by London Tribunals. This is because the Council’s apology and cancellation of the penalty charge notice provides a suitable remedy for the complaint.

London Borough of Newham (22 012 565)

Statement Upheld Assessment and care plan 20-Jun-2023

Summary: the Council was at fault because it did not consult Mr Y’s appointed attorney when it carried out the annual review of his care package or discuss the proposed change with him. However this fault did not affect the outcome of the review. The Council decided to remove part of the care package for Mr Y to have access to the community because he was no longer able to leave his home and was cared for in bed.

London Borough of Newham (22 011 776)

Statement Upheld Special educational needs 16-Jul-2023

Summary: Mrs X complained the Council failed to provide the occupational therapy and speech and language therapy agreed in her son’s Education Health and Care (EHC)plan. She also complained the Council had not refunded her travel costs she has incurred. We found fault by the Council. The Council has agreed to provide an additional payment to fully address the injustice caused to her and Y.

London Borough of Newham (22 000 023)

Statement Upheld Special educational needs 17-Jul-2023

Summary: Miss X complains the Council failed to provide her son, Y with a suitable education from September 2019 until April 2022. We have found fault by the Council but cannot say Y would have received an effective education absent of this fault. We have also found fault with the Council’s handing of Miss X’s request for school transport. The Council has agreed to apologise, make a financial payment and service improvements to remedy the injustice caused.

London Borough of Newham (22 006 753)

Report Upheld Public transport 29-Aug-2023

Summary: Mr X complained about the Council’s decision not to approve his application for a Freedom Pass. Mr X said the Council failed to properly apply the law.

London Borough of Newham (23 006 236)

Statement Upheld Assessment and care plan 21-Sep-2023

Summary: We will not investigate this complaint about delay in the Council completing a care assessment for Mr X’s son and in implementing a support package to meet his son’s needs. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.