London Borough of Newham (23 000 538)

Statement Upheld Parking and other penalties 04-May-2023

Summary: We will not investigate Mr X’s complaint about the Council’s failure to cancel a penalty charge notice following an appeal decision by London Tribunals. This is because the Council’s apology and cancellation of the penalty charge notice provides a suitable remedy for the complaint.

London Borough of Newham (23 006 761)

Statement Upheld Transport 19-Dec-2023

Summary: Mrs X complained about the Council’s decision to refuse her Freedom Pass application. We find fault with the process the Council followed when assessing Mrs X’s application, but we find the Council has already taken steps to remedy the injustice caused.

London Borough of Newham (23 014 581)

Statement Upheld Homelessness 02-Feb-2024

Summary: We will not investigate Miss X’s complaint about the Council delaying completing repair works to fix the disrepair issues she reported with her temporary accommodation. This is because an investigation would not lead to any different findings or outcomes.

London Borough of Newham (23 013 214)

Statement Upheld Special educational needs 08-Mar-2024

Summary: Mrs X complained the Council failed to deliver all the provision is her son’s Education, Health and Care Plan affecting his academic prospects. The Council has already accepted fault and provided an appropriate remedy so we will not investigate the matter further.

London Borough of Newham (23 016 949)

Statement Upheld Refuse and recycling 13-Mar-2024

Summary: We will not investigate this complaint about compensation following problems with recycling collections. This is because the problem has been resolved.