There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Merton (21 015 179)
Statement Upheld Council tax 01-Aug-2022
Summary: Mrs X complained there was fault in the way the Council calculated her council tax and communicated with her. I found there was no fault in the actions taken to recover arrears. There was fault in the way the Council initially responded to Mrs X’s complaint, but the Council apologised and rectified this in later correspondence. I found no fault that warranted a remedy for Mrs X.
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London Borough of Merton (22 011 270)
Statement Upheld Council tax 15-Dec-2022
Summary: We will not investigate this complaint about an error by the Council which led to it wrongly issuing a court summons for unpaid council tax. The Council has already provided a suitable remedy.
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London Borough of Merton (22 009 104)
Statement Upheld Council tax 21-Dec-2022
Summary: Mr X complained the Council delayed responding to his appeal against its decision to charge council tax. Mr X also complained the Council sent bailiffs to his home to collect the debt while he was appealing against the Council’s decision. Mr X says this has caused him distress. The Council was at fault, but it has taken appropriate action to remedy any injustice caused by this fault.