Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lewisham as a CSV file.

  • London Borough of Lewisham (23 010 931)

    Category: Other Categories Date: 17-Jan-2024

    Summary

    Ms X says the Council failed to make reasonable adjustments when communicating with her and failed to respond within a reasonable timeframe. We find fault with the Council for failing to make agreed reasonable adjustments when communicating with Ms X and for failing to respond to Ms X within a reasonable timeframe.

    Service improvements

    Remind staff of the importance of ensuring any agreed reasonable adjustments are complied with.Remind staff of the need to respond to correspondence within a reasonable timeframe.Remind complaint handlers of the Ombudsman ‘s guidance on remedies when considering awarding financial remedies.Review how the Council records when reasonable adjustments are agreed and how this is shared between services.

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