Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Lewisham as a CSV file.

  • London Borough of Lewisham (23 007 412)

    Category: Environment and regulation Date: 06-Feb-2024

    Summary

    Ms X complained the Council has repeatedly failed to collect her recycling waste in the last year. I have found fault with the Council’s actions. It has failed to collect waste as agreed and has delayed acting to resolve the issue. This caused Ms X injustice. The Council will apologise, make payment to Ms X and take action to prevent reoccurrence.

    Service improvements

    The Council will take steps to introduce the proposed clear bags for recycling.

  • London Borough of Lewisham (22 009 932)

    Category: Environment and regulation Date: 19-Jun-2023

    Summary

    Mr X complained the Council delayed responding to his reports of a drain leaking on his property from the privately owned property next door and did not properly consider the matter. Mr X further complained the Council delayed in considering his complaint about the matter. The Council delayed in taking action, failed to communicate with Mr X and failed to consider his complaint. This caused Mr X frustration, uncertainty and time and trouble. The Council agreed to apologise and pay Mr X £200 to recognise the same.

    Service improvements

    The Council will remind relevant staff within the Building Control department to respond to enquiries and complaints directly, and provide an explanation where it decides it has no remit to investigate.The Council will remind relevant staff to follow its own corporate complaints policy in considering complaints about council services.

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