Service improvements

London Borough of Lewisham

Showing service improvements between 1 April 2018 and 31 March 2019

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Lewisham (16 012 609)

    Category: Education Date: 04-Jul-2018

    Summary

    A mother and carer (Ms X) complains about the way the Council assessed her son’s (Mr Y's) eligibility for special educational provision, social care and transport when he transferred from school to. college. She also complains about the Council’s failure to offer a personal education budget or to mediate disagreements.

    Service improvements

    The Council will update its Local Offer to show how it currently assesses eligibility for transport for post-19 learners.The Council will decide if it needs to change policies, review guidance or provide refresher training to ensure EHC assessments are carried out in a timely way and always include consideration of social care needs; officers across relevant departments are clear about transport duties for learners aged 0-25; it has the correct mediation arrangements in place and the correct information about mediation is available to all relevant officers and families; and transitioning planning is in place that considers the care needs of young people before they reach 18 and the changing needs of their carers. Prepare a report and share it with us.Within six weeks the Council will review the cases of young people (19-25) who have an EHC plan naming an educational setting, but who are not currently receiving free transport, and report its findings to us. The review will consider if others have been similarly affected by errors in the application of s.508F Education Act or the way the Council has considered DLA and mobility cars.

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