The Council will review its procedures and tell us what action it will take to ensure it takes a homelessness application as soon as someone approaches it as homeless.The Council will review its procedures and tell us what action it will take to ensure it meets its legal duties to find accommodation for homeless applicants.The Council will review its procedures and provide evidence that it is fulfilling its duties to homeless applicants who have approached it after 3 April 2018.

remind relevant staff of the importance of carrying out independent adult social care needs assessments and reviews, and recording them accurately.remind relevant staff of the importance of giving service users, and anyone they wish it to be shared with, a copy of their adult social care needs assessment.

The Council has agreed to take action to ensure it has access to those social care records held by the health authority.The Council has agreed to require staff to log all cases and alert managers where the lack of historic records causes difficulty.The Council has agreed to consider what action it needs to take to prevent a repeat of the faults identified in this case. It should ensure care and support plans are completed properly in futureThe Council has agreed to ensure staff are clear what action to take to ensure adequate support following a placement breakdownThe Council has agreed to ensure it takes responsibility for the actions of its care providers, or those to whom it has devolved responsibilities.