Service improvements

London Borough of Enfield

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Enfield (25 002 029)

    Category: Housing Date: 14-May-2026

    Summary

    Miss X complained Council failed to address the severe damp and mould in her former accommodation. She also says the Council failed to offer sufficient support and assistance with her homelessness, it failed to complete a suitability review, and it failed to award her sufficient points on the housing register. We find the Council was at fault for how it handled Miss X’s homelessness and for how it handled the damp and mould issues. It also failed to complete a suitability review, and it delayed responding to Miss X’s complaint. These faults caused Miss X upset and distress. The Council has agreed to apologise to Miss X and make a payment to her, backdate her registration date on the housing register, complete a suitability review and implement a service improvement.

    Service improvements

    The Council will remind relevant officers that they must adhere to paragraphs 6.35 to 6.38 of the Homelessness Code of Guidance when they deal with homeless applications.

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