Case Ref: 22 008 400 Category: Housing Sub Category: Allocations

• The Council will ensure notes are kept from the fortnightly bed-and-breakfast meetings.
• The Council will send a reminder to officers dealing with homeless families in bed-and-breakfast accommodation to ensure they are aware that:efforts should be made to move families out of bed-and-breakfast accommodation and it should not be left until the end of the six week period before attempts are made to source alternative accommodation; andfor families in bed-and-breakfast accommodation that have received an offer of a housing association property officers should liaise with the housing association to ensure moves are prioritised so families do not remain in bed-and-breakfast accommodation for longer than six weeks when they have accepted an offer of a housing association property.

Case Ref: 22 013 646 Category: Education Sub Category: School transport

• The Council was at fault for the way it considered an appeal about school transport assistance. The Council will remind officers of the importance of conducting appeals in accordance with its published policy.

Case Ref: 21 018 085 Category: Benefits and tax Sub Category: Housing benefit and council tax benefit

• The Council has agreed to check that no other tenant has been affected in this way by the restructure in 2021.

Case Ref: 21 016 388 Category: Children's care services Sub Category: Other

• The Council agreed to remind relevant staff of the Council’s obligations to escalate complaints to stages 2 and 3 of the statutory children's complaints procedures, if that is the complainant’s wishes.

Case Ref: 21 005 104 Category: Benefits and tax Sub Category: Council tax

• Make amendments to its decision template letter to ensure applicants are signposted to the ValuationTribunal Service and informed of their right of appeal.

Case Ref: 20 014 214 Category: Adult care services Sub Category: Assessment and care plan

• Ensure that complaints are not dismissed without proper consideration.

Case Ref: 20 013 749 Category: Housing Sub Category: Homelessness

• The Council will remind staff they should consider the affordability of someone's temporary accommodation, and whether they are eligible for a discretionary housing payments at an early stage, before they accrue considerable rent arrears.
• The Council will remind staff they must act promptly when they receive a change of circumstances notification for a housing application.

Case Ref: 20 012 435 Category: Housing Sub Category: Homelessness

• The Council agreed to remind officers in its housing department of the importance of making suitably prompt enquiries and meeting statutory deadlines.

Case Ref: 20 011 145 Category: Adult care services Sub Category: Disabled facilities grants

• The Council agreed to amend the wording of its Repairs and Adaptation Services policy to clarify that disabled adults are not excluded from considerations for extensions, garage conversions, and outbuildings under a Disabled Facilities Grant.

Case Ref: 20 000 347 Category: Planning Sub Category: Planning applications

• The Council accepted it did not routinely record the Chair of the Planning Committee's reasons for deciding whether to refer a planning application to the Planning Committee. The Council agreed to within three months include in its delegation reports whether the Chair has exercised their discretion and to record their reasons for that decision and where appropriate the case officer's reasons for deciding an application does not meet the criteria for referral to the Planning Committee.