London Borough of Croydon (21 015 223)

Statement Upheld Transport 12-Apr-2022

Summary: The Council failed to properly consider Mrs X’s application for a blue badge because it failed to record the reasoning for its decisions and failed to undertake a mobility assessment.

London Borough of Croydon (21 007 122)

Statement Upheld Homelessness 18-Apr-2022

Summary: The Council accepted there was fault in how it dealt with Mr B when he first approached it about his housing situation. It has apologised. There is no need for the Council to take more action in that regard. There was no further fault by the Council in how it supported Mr B.

London Borough of Croydon (21 018 586)

Statement Upheld Refuse and recycling 21-Apr-2022

Summary: We will not investigate this complaint about the Council’s online ordering system for bulky waste collection or the way it dealt with Miss X’s concerns about this. There is not enough evidence of fault by the Council to warrant investigation. Even if there were fault, the Council has provided a remedy and there is not a significant remaining injustice which would warrant investigation.

London Borough of Croydon (21 015 640)

Statement Upheld Other 28-Apr-2022

Summary: Mr X complained the Council failed to tell bailiffs that he had cleared his council tax liability. This resulted in an unnecessary call and visit by bailiffs. We found there was fault by the Council that warrants and apology and a payment to Mr X.

London Borough of Croydon (21 008 284)

Statement Upheld Parking and other penalties 03-May-2022

Summary: Mr X alleges attempted fraud by misrepresentation by an enforcement agent appointed by the Council to enforce an unpaid penalty charge. There was fault because the agent did not provide a warrant during a visit to Mr X’s home. The fault did not cause an injustice that warrants further pursuit of the complaint by, or a remedy from, the Ombudsman.

London Borough of Croydon (21 015 894)

Statement Upheld Council tax 09-May-2022

Summary: Mr X complains the Council unfairly added enforcement agent fees for council tax arrears when it knew he had changed address. The Council has agreed to remove the agent’s visit charges.

London Borough of Croydon (21 004 836)

Report Upheld Homelessness 23-May-2022

Summary: Miss X complained about the temporary accommodation the Council provided her family with while she is homeless and the priority it gave her for social housing.

London Borough of Croydon (21 014 243)

Statement Upheld Council tax 05-Jun-2022

Summary: Ms X complained about the Council’s actions undertaken to recover her Council Tax. She said she was unfairly charged recovery fees as, although with delay, she paid all her Council Tax instalments in the months they were due. We find fault in the way the Council carried out the Council Tax recovery. The Council accepted our recommendations to remedy the injustice caused to Ms X.

London Borough of Croydon (20 000 380)

Report Upheld Assessment and care plan 16-Jun-2022

Summary: 1. Mr and Mrs X complained about faults by the Council, Trust and CCG relating to health and social care services for their daughter, Miss X. This includes: failing to refer Miss X for supported living accommodation and to place important documents on her files; flawed planning and provision of aftercare under section 117 of the Mental Health Act 1983; failing to provide relevant information; and inadequate support for Mr and Mrs X as Miss X’s carers.

London Borough of Croydon (21 008 590)

Statement Upheld Refuse and recycling 19-Jun-2022

Summary: Miss X complains the Council failed to collect food waste on multiple occasions and reported incorrectly on its website. We find fault with the Council. It will apologise to Miss X and pay her £200 for her time and trouble reporting the issues.