London Borough of Bromley (21 010 675)

Category: Education Date: 17-Jul-2022

Summary

Ms X complained the Council failed to ensure her child, C, received some of the provision specified in his Education, Health, and Care Plan. We found the Council was at fault when it failed to deliver some of the provision in C’s Plan. The Council also failed to appoint a Speech and Language Therapist and an Occupational Therapist in reasonable time. This caused delay in ensuring some of the provision was delivered. Ms X and C were caused the injustice of distress and frustration. Ms X was also put to the time and trouble of complaining. the Council has agreed to our recommended remedy for the injustice caused.

Service improvements

London Borough of Bromley (21 008 165)

Category: Environment and regulation Date: 21-Sep-2022

Summary

the complaint concerns the processing of a planning application and consideration of environmental health issues from the development. The Council delayed uploading information to its public website, failed to properly consider the visual impact the development would have, failed to investigate some of the issues raised by Mrs B properly and failed to properly advise Mrs B. There was no fault in how the Council considered the noise issues relating to the development or in the information the Council provided in response to the solicitor’s property search. An apology, payment to Mrs B and investigation of some outstanding issues is satisfactory remedy.

Service improvements

London Borough of Bromley (21 007 154)

Category: Housing Date: 19-Apr-2022

Summary

Mrs X complained the Council failed to provide her with temporary accommodation when she was a victim of domestic abuse in her home. There was no fault in how the Council reached its decision. However, there were administrative errors when the Council managed Mrs X’s case. The Council has agreed it will review its administrative practice with staff.

Service improvements