Leicestershire County Council (23 015 150)

Statement Upheld Special educational needs 15-Apr-2024

Summary: We will not investigate this complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed an appropriate remedy.

Leicestershire County Council (22 016 458)

Statement Upheld Special educational needs 23-May-2024

Summary: The complainant (Mr X) said the Council had delayed issuing an Education Health and Care Plan for his son (Y) following his Annual Reviews. We found fault in the Council’s actions following the Annual Reviews of Y’s Education Health and Care Plan in 2022 and 2023. We also found fault in the Council’s failure to apply the principles of good administrative practice when carrying out its duties for children with the Education Health and Care Plans. The Council’s fault caused injustice to Mr X. The Council agreed apologise to Mr X and make a payment to recognise his distress and uncertainty.

Leicestershire County Council (23 013 577)

Statement Upheld Other 28-May-2024

Summary: Mrs Y complains the Council shared her identity when acting upon concerns she raised about the safety of her grandchildren. We find the Council did not follow its procedures when dealing with the concerns. It should have discussed the concerns with Mrs Y and clarified the extent to which her anonymity could be protected. This caused significant distress which the Council has agreed to provide a remedy for.

Leicestershire County Council (23 013 051)

Statement Upheld Disabled children 03-Jun-2024

Summary: There was fault by the Council in the way it completed the Stage 3 statutory children’s complaint outcomes it had agreed and in failing to consider whether a financial remedy for missed short break provision was merited. The Council will apologise, make a time and trouble payment and now consider a financial remedy.

Leicestershire County Council (23 014 744)

Statement Upheld Charging 03-Jun-2024

Summary: Mr X complains the Council incorrectly assessed the contributions his late mother, Mrs Y, had to make towards her care which resulted in a backdated invoice and additional contributions. He also says the Council stopped paying its contribution to his mother’s Direct Payment account without telling him. Mr X says this caused him distress and to have to find a large sum of money with no prior notice. We have found fault in the actions of the Council for not advising Mr X payments would stop and recommend an apology and a financial payment.

Leicestershire County Council (23 017 894)

Statement Upheld Charging 05-Jun-2024

Summary: Mrs X complained about how the Council dealt with Mr Y, her late husband’s non-residential care charges. The Council was at fault for its failure to complete a financial assessment for Mr Y in 2021 and its failure to inform the family about his assessed contribution. The Council was also at fault for its delay with issuing an invoice for Mr Y’s care charges. This caused injustice to Mrs X. The Council will take action to remedy the injustice caused.

Leicestershire County Council (23 014 369)

Statement Upheld Special educational needs 06-Jun-2024

Summary: The Council was at fault for causing delays to Mrs B’s son’s special educational needs support. It was also at fault for how long it took to respond to her complaint. It has now agreed to make symbolic payments to Mrs B to recognise her, and her son’s, injustice.

Leicestershire County Council (23 014 924)

Statement Upheld Special educational needs 13-Jun-2024

Summary: Ms B complained about the service provided by the Council to meet her child’s special educational needs. We upheld complaints the Council delayed in issuing an Education, Care and Health Plan and about its complaint handling. We consider these faults caused distress to Ms B and put her to unnecessary inconvenience. We have completed our investigation, satisfied with the actions already taken by the Council in response.

Leicestershire County Council (24 002 591)

Statement Upheld Highway repair and maintenance 23-Jun-2024

Summary: We will not investigate this complaint about highway repair because we are satisfied with the actions the Council has taken.

Leicestershire County Council (22 011 335)

Statement Upheld Special educational needs 26-Jun-2024

Summary: Mrs X complained the Council failed to provide a suitable education for her daughter, Y. There was fault with how the Council took too long to arrange alternative education for Y when she stopped attending school in 2022 and how the Council decided how much alternative education to arrange. While this did not cause an injustice to Y, it caused some uncertainty for Mrs X. The agreed to apologise, pay Mrs X a financial remedy and remind its staff about keeping clear records of decisions.