Case Ref: 23 008 737 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind relevant staff to ensure that where carers are providing a significant amount of care, they should be involved in the needs assessment process and offered a carers assessment.
• The Council will take action to ensure the Council commissioned care home reviews it practice to ensure it has properly considered an individual’s needs as set out in any support plan provided by the Council, as part of the admission and assessment process.

Case Ref: 23 005 717 Category: Adult care services Sub Category: Charging

• The Council has agreed to identify the actions it is going to take to ensure it improves the way it deals with DRE in future.

Case Ref: 22 017 318 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind staff to clearly explain in its decision letters its reasons for refusing disability related expenditure requests.

Case Ref: 22 014 796 Category: Children's care services Sub Category: Looked after children

• The Council has agreed to remind relevant staff of the statutory timeframes for investigating children's services complaints.
• The Council has agreed to improve its processes for monitoring compliance with remedies arising from its complaint investigations.

Case Ref: 22 011 836 Category: Adult care services Sub Category: Residential care

• The Council agreed to communicate to all staff who respond to complaints about commissioned care homes that they should obtain information from the care home in order to provide a full response to a complaint.
• The Council agreed to review what it requires of its commissioned care providers about accompanying care home residents to medical appointments and liaising with families about appointments. This is to ensure its requirements are clear. The Council should review how it monitors this issue for the Care Providers that it commissions to provide residential and nursing care.

Case Ref: 21 013 145 Category: Education Sub Category: Special educational needs

• Remind officers of the factors they should consider when deciding whetheralternative educational provision needs to be made. Specifically, that there isnot a requirement for there to be medical reasons for non-attendance before theCouncil will make alternative provision.

Case Ref: 21 001 821 Category: Adult care services Sub Category: Domiciliary care

• The Council will review the way the occupational therapy and continence services work to ensure improved communication and liaison in future.

Case Ref: 20 009 055 Category: Children's care services Sub Category: Child protection

• The Council will provide evidence that it has disseminated the learning from this case to social workers and managers.

Case Ref: 20 003 378 Category: Adult care services Sub Category: Other

• The Council has also agreed to produce and implement a policy on ordinary residence.

Case Ref: 19 018 438 Category: Children's care services Sub Category: Friends and family carers

• The Council should consider whether its procedures allow social workers to see that goods delivered to families can be returned promptly if they are unsatisfactory. It will advise the Ombudsman what action it will take so what happened in this case can be avoided in the future.