There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Hertfordshire County Council (23 008 092)
Statement Upheld Special educational needs 29-Feb-2024
Summary: Ms D complained the Council failed from 2020 onward to support her in meeting the special educational needs of her son. We upheld the complaint, finding the Council at fault from March 2022, which was the only period we could investigate. We consider Ms D’s son suffered a significant loss of service and she suffered unnecessary distress. We have completed our investigation as while it was ongoing, the Council offered a satisfactory remedy for that injustice.
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Hertfordshire County Council (23 016 213)
Statement Upheld Residential care 06-Mar-2024
Summary: We will not investigate this complaint about poor care provided to the late Mr B. This is because further investigation by us could not add to the Care Provider’s response. We could not achieve a remedy for Mr B as he has now passed away.