There are 5 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Gloucestershire County Council (23 010 792)
Statement Upheld Residential care 01-Apr-2024
Summary: Mrs X complained her mother, Mrs T, did not receive proper care at a care home run by The Orders of St John Care Trust which was arranged and paid for by the Council. Mrs X said the care provider did not properly respond to her complaint about the matter and gave confusing accounts. We found the care provider gave conflicting information which caused Mrs X distress. It has already provided an appropriate remedy.
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Gloucestershire County Council (23 019 610)
Statement Upheld Residential care 13-May-2024
Summary: We will not investigate this complaint about adult social care in a residential care home. This is because the Care Provider has accepted failings in service, apologised, and said the action it will take to improve service. It is unlikely an Ombudsman investigation would add to that investigation or lead to a different outcome.
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Gloucestershire County Council (24 003 129)
Statement Upheld Other 21-Jul-2024
Summary: We will not investigate this complaint that the Council failed to properly consider complaints about the care of and contact with the complainant’s children, and that it failed to take action agreed during the investigation of the complaint. This is because further investigation would not lead to a different outcome.
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Gloucestershire County Council (23 014 451)
Statement Upheld Residential care 28-Jul-2024
Summary: There is no evidence that the Council delayed Mr X’s move from the assessment unit unnecessarily while his family was looking for a care home. The care provider acknowledged there may have been a lack of communication about the assessment unit and some other facilities were less than ideal, for which the care provider apologised.
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Gloucestershire County Council (24 015 658)
Statement Upheld Special educational needs 18-Feb-2025
Summary: We will not investigate Ms X’s complaint the Council failed to complete an Education, Health and Care needs assessment for her child within the legal timescales. This is because the Council has already offered a suitable remedy for any injustice caused by the delay and further investigation by us is unlikely to achieve anything more.