Erewash Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
50% Complaints upheld by Erewash Borough Council
50% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
1 upheld decision
Adjusted for Erewash Borough Council's population, this is
0.9 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 2 detailed investigations for the period between 1 April 2022 to 31 March 2023
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Erewash Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2022 to 31 March 2023
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Erewash Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Erewash Borough Council
Transparency key to maintaining trust in planning decisions
Planning committees should record the reasons for their decisions clearly and this is particularly important when they make decisions that conflict with officers’ recommendations, the Local Government Ombudsman (LGO) has said.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 21 014 583
Category: Planning
Sub Category: Enforcement
- The Council agreed to review what steps it can take to keep complainants updated about progress on future investigations.
- The Council agreed to remind officers of the need to make and retain records of contact with complainants as evidence of keeping them updated.
- The Council agreed to promptly review the expert’s report when it is received, draw up an action plan for its investigation about possible enforcement action, and keep both sets of complainants, updated about progress.
Last updated: 4 April 2015