There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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East Riding of Yorkshire Council (24 006 991)
Statement Upheld Assessment and care plan 30-Oct-2024
Summary: We will not investigate this complaint about adult social care planning. We are satisfied with the Council’s actions to accept fault and learn from the complaint. It is unlikely we would add to the Council’s investigation or achieve a different outcome.
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East Riding of Yorkshire Council (24 003 905)
Statement Upheld Assessment and care plan 11-Dec-2024
Summary: Mrs X complained that the Council failed to take adequate action when she raised concerns about her late mother’s health and living conditions despite having knowledge of her history of mental health problems and hoarding behaviours. We found no grounds to criticise the Council’s actions. However, it was at fault in that it delayed in responding to Mrs X’s complaint. The Council has provided a satisfactory remedy for the injustice caused by this.
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East Riding of Yorkshire Council (24 013 761)
Statement Upheld Assessment and care plan 25-Feb-2025
Summary: We will not investigate this complaint about adult social care. We are satisfied with the Council’s investigation and proposed actions in response to the complaint. It is unlikely an Ombudsman investigation would achieve anything significantly different, so an investigation is not justified.