There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Durham County Council (23 003 471)
Statement Upheld Domiciliary care 07-Apr-2024
Summary: We will not investigate this complaint about adult social care arranged by the Council. This is because the Council has accepted fault, reduced the charges for the care, and apologised and offered a payment to the complainant. It is unlikely we could achieve anything further. The complainant would like all information held about the person who received the care. The Information Commissioner’s Office is better placed to consider access to information rights.
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Durham County Council (23 015 971)
Statement Upheld Charging 06-Jun-2024
Summary: Mr X complained on behalf of Mr and Mrs Y. Mr X complained about the way the Council dealt with Mrs Y’s care charges. He also complained communication from the Council was poor. Mr X said the matter impacted Mr Y’s health and finances. There was fault in the way the Council did not follow policy consistently and communication was poor. The Council has taken appropriate action to remedy any injustice caused by this fault.