Case Ref: 24 001 693 Category: Planning Sub Category: Other

• The Council failed to keep records of its decision relating to a section 106 agreement. Because of this, there was no evidence to explain why the agreement was not enforced. To avoid recurrence of the fault, the Council has agreed to:carry out a review of its record keeping and section 106 monitoring functions for non-financial obligations, to ensure they are effective and fit for purpose. share the outcome of its review with any changes to practice and procedure with the Council’s Oversight and Scrutiny Committee.

Case Ref: 23 007 377 Category: Housing Sub Category: Homelessness

• The Council should send written reminders to all relevant staff to ensure all offers of accommodation to applicants owed a homelessness duty clearly explain the duty under which the property is offered, and any consequences of accepting or refusing it.

Case Ref: 22 009 623 Category: Housing Sub Category: Allocations

• The Council has agreed to share the Ombudsman’s guidance on good administrative practice with officers who deal with medical assessments. This will help to ensure the assessments are carried out more quickly in future.
• The Council has agreed to propose time periods to help manage people's expectations when submitting medical information for assessment. This will help to ensure people understand the length of time they may wait to have their case assessed.

Case Ref: 22 005 335 Category: Housing Sub Category: Allocations

• Add clarification to section 5.8 of the Council's Housing Allocation Scheme on all types of properties which are restricted to certain groups.

Case Ref: 20 011 881 Category: Housing Sub Category: Homelessness

• arrange refresher training for officers in the Housing Options service to ensure they understand the statutory time limits and apply this in practice when handling review requests.