Case Ref: 24 008 518 Category: Adult care services Sub Category: Transport

• The Council will provide staff training or a briefing paper to officers responsible for making blue badge decisions. The officers should be reminded of the requirements in the current guidance, specifically around walking distances and hidden disabilities.

Case Ref: 24 007 318 Category: Children's care services Sub Category: Disabled children

• Remind all relevant staff who deal with statutory children’s complaints about the Council’s, and individual officer’s, duties at each stage of the statutory children’s complaint process. These are set out in the statutory guidance, ‘Getting the Best from Complaints’.

Case Ref: 24 003 469 Category: Adult care services Sub Category: Assessment and care plan

• Provide us with an explanation about how it will ensure that open cases will be reallocated and progressed when social care workers are absent for more than a month.

Case Ref: 24 002 702 Category: Education Sub Category: Special educational needs

• The Council agreed to consider what measures it will put in place to ensure children with Speech and Language provision in an Education Health and Care Plan receive that provision while on a waiting list to be assessed by an NHS therapist.

Case Ref: 24 002 562 Category: Transport and highways Sub Category: Traffic management

• The Council will collect information to consider if HGVs using the route complained about impacts on other road users, including pedestrians, bikers, and horse riders. The Council should record this in writing.
• The Council will seek advice from highways, legal and planning departments and consider if and what action is required. The Council should record the decision and reasons in writing.

Case Ref: 24 000 810 Category: Education Sub Category: Special educational needs

• The Council will review how it manages and has oversight of Education, Health and Care Plan mediation requests to ensure they are responded to within the timescales set out in law.

Case Ref: 24 000 238 Category: Education Sub Category: Special educational needs

• The Council will provide the Ombudsman with an update on its recruitment of Special Educational Needs and Disability staff and case officers and explain how it intends to reduce delays in issuing final Education, Health and Care Plans after it has received Educational Psychology advice.

Case Ref: 23 021 501 Category: Education Sub Category: Special educational needs

• The Council has agreed to take relevant action to ensure staff respond to parent’s and school’s concerns in a timely manner.
• The Council has agreed to issue a reminder to staff about the Council’s legal duty to make sure the child or young person receives the provision set out in section F of their education, health and care plan.
• The Council has agreed to take action to ensure it has a mechanism in place to quickly investigate and act on complaints or concerns raised regarding education provision not being in place for a child or young person at any time.

Case Ref: 23 020 985 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to provide evidence of the changes it has made to prevent other people being treated in the same way, and take action to ensure officers follow the principles of the Mental Capacity Act and take account of the Human Rights Act when necessary.

Case Ref: 23 017 498 Category: Education Sub Category: Special educational needs

• The Council will remind relevant Special Educational Needs and Disability (SEND) staff of the duty to arrange mediation meetings in line with legal timescales for disputes around Education, Health and Care Plans
• The Council will remind complaint handling staff to ensure all key points raised in a complaint are addressed in complaint responses.