There are 1 results (please note that to maintain confidentiality, we do not publish all our decisions)
Statement Upheld Other 09-May-2019
Summary: Mrs X complains the Council failed to properly investigate her complaint of a statutory nuisance caused by burning waste on a neighbouring property. She also complains the Council has poorly managed her complaint. There was no fault in how the Council investigated the matter. However, there was some fault it how it communicated with Mrs X. It gave Mrs X wrong advice and did not inform her of the outcome of a site visit. The Council has agreed to apologise to Mrs X and remind its staff of the law related to waste management and the need to keep complainants informed during statutory nuisance investigations.