City of York Council (21 016 917)

Statement Upheld Parking and other penalties 28-Jul-2022

Summary: Miss X complained the Council failed to consider the impact on her guest house business when it introduced its digital parking permits. Miss X also says the system is not flexible or suitable for guesthouse businesses when requesting or amending online permits. She says this has caused her frustration, confusion, and anxiety as well as monetary loss. We find fault with the Council for failing to properly explain its concessions and failing to consult trade organisations about implementing digital parking. This caused an injustice to Miss X, however, we are satisfied the Council has now remedied any injustice caused. We do not find fault with the Council for the implementation or flexibility of the online digital system.

City of York Council (22 012 911)

Statement Upheld Trees 19-Jan-2023

Summary: We will not investigate this complaint about the Council failing to provide information about the high hedge dispute process. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already provided a satisfactory response to the complaint, and any remaining injustice is not significant enough to warrant our continued involvement.