City of Wolverhampton Council (22 007 765)

Statement Upheld Allocations 27-Apr-2023

Summary: Mrs Y says the Council is at fault in its handling of her application to its housing allocations scheme, how it determined her priority banding and how it considered her bids for properties. We found fault by the Council because it took too long to consider Mrs Y’s review request of October 2021. However, this did not alter the priority banding awarded to her application or the result of the bids she has placed. We did not find fault in the other matters we investigated. The Council agreed to apologise to Mrs Y for the fault we found and so we have ended our investigation.

City of Wolverhampton Council (22 007 091)

Statement Upheld Antisocial behaviour 29-May-2023

Summary: The complainant, Mrs X, complained about how the Council has managed her noise complaint and about the Council’s poor complaints responses. We find the Council was at fault for the delay in dealing with her complaint and lack of communication. This caused Mrs X significant stress. To address the injustice caused by fault, the Council has agreed to apologies and make a symbolic payment.

City of Wolverhampton Council (22 013 940)

Statement Upheld Special educational needs 06-Jul-2023

Summary: Miss X complained about how the Council dealt with her child, Y’s Education, Health and Care needs assessment and plan. Miss X also complained about how the Council dealt with her carer assessment application. There were some faults by the Council which caused injustice to Y and Miss X. The Council will take action to remedy the injustice caused.

City of Wolverhampton Council (23 001 270)

Statement Upheld Assessment and care plan 01-Nov-2023

Summary: Mr X complains that the Council’s communication regarding the financial implications of moving Mr Y into a care home was poor. We find the Council failed to explain the financial implications of placing Mr Y in a care home in writing. But this did not prevent Mrs Y from making an informed decision on whether to place Mr Y in the care home. The Council also failed to request funding for Mr Y’s care home place as it had undertaken to do. Had it done so, it is likely the Council would have contributed to Mr Y’s care home place from the date of his placement. The Council has agreed to remedy the injustice to Mrs Y by apologising to her and backdating its contribution to Mr Y’s care home fees to May 2022.

City of Wolverhampton Council (23 006 379)

Statement Upheld Special educational needs 27-Nov-2023

Summary: There was fault in the Council delaying finalising a child’s Education, Health and Care plan. This fault caused Mrs X and her son an injustice because the delay caused them avoidable distress. It also meant her son now also has uncertainty about whether he had a proper transition into his new education placement. The Council have agreed to my recommendations about how to remedy these injustices.

City of Wolverhampton Council (23 004 866)

Statement Upheld Rights of way 29-Jan-2024

Summary: Mr F complains about the way the Council has managed a public right of way behind his home. There was fault by the Council which has caused Mr F time and trouble and meant he was unable to use the path for at least two years. The Council has agreed to make a symbolic payment to Mr F and take action to clarify the legal status of the path.