Case Ref: 24 001 090 Category: Benefits and tax Sub Category: Local welfare payments

• The Council agreed to review the information it provides to applications for its Emergency Support Scheme to ensure residence requirements are clear. This should include information about where people who are not eligible under the Council's scheme, because it has housed them outside its area, might be able to apply for support instead.
• The Council agreed to review, with the Council responsible for administering its Emergency Support Scheme, the rules of the Council's scheme to ensure it is clear about residence requirements to applicants housed by the Council outside its area.

Case Ref: 20 010 472 Category: Other Categories Sub Category: Councillor conduct and standards

• The Corporation will notify all assessment sub-committee members of the Ombudsman's decision and will remind members to have regard to the Corporation's policy when considering future complaints.
• The Corporation will remind all assessment sub-committee members that detailed and accurate records of its consideration and decision making should be kept. This will ensure appropriate scrutiny of their decision making can be made.

Case Ref: 20 005 807 Category: Benefits and tax Sub Category: Housing benefit and council tax benefit

• review its appeals process to ensure that no unreasonable delays are caused when processing Housing Benefits claims or mandatory reconsiderations.
• remind its staff, who deals with housing benefit decisions and reconsiderations, of the timescales for housing benefit claims, decisions and reconsiderations, to ensure decision are made in a timely manner.