Case Ref: 19 014 516 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure staff understand the importance of considering whether adjustments are needed to the way it communicates with service users to meet its obligations under the Equality Act 2020, and ensure that reasonable adjustments agreed are properly recorded so all relevant staff are aware of them.

Case Ref: 19 010 786 Category: Adult care services Sub Category: Assessment and care plan

• As a result of fault found in the Council's procedures for handling applications for Deprivation of Liberty Safeguards (DoLS) authorisations, the Council has agreed to do the following: produce an action plan for how it will deal with incoming DoLS applications and the backlog of unassessed applications; ensure the action plan takes into account the changes in law and government guidance resulting from the Mental Capacity (Amendment) Act 2019; include in the action plan a mechanism for addressing cases where a request is eventually not approved and unlawful deprivation of liberty had a potentially harmful impact on that person; and produce a mechanism for reviewing the action plan should there be any further changes to the relevant law and government guidance.