Case Ref: 20 012 023 Category: Education Sub Category: COVID-19

• The Council will remind staff dealing with complaints the timescale for completing a stage two investigation begins once a complainant requests it in writing.
• The Council will review its systems for monitoring compliance with recommendations from stage two investigations and stage three review panels to ensure these are completed in a timely way.

Case Ref: 20 009 764 Category: Education Sub Category: COVID-19

• The Council agreed to provide evidence of the work it has carried out with the relevant part of the NHS and a school to prevent delays when sourcing and providing speech and language therapy.

Case Ref: 20 008 527 Category: Education Sub Category: COVID-19

• The Council will issue a reminder to staff about the timescales for issuing an amended final plan following a decision from the SEND tribunal.

Case Ref: 20 005 989 Category: Environment and regulation Sub Category: Noise

• The Council agreed to review its practices to ensure: the environmental protection team will make objections to future temporary events notices from the venue where appropriate; proper checks are made about the relevant party to be named on the Noise Abatement Notice; officers act on accepted breaches of licence and progress them without delay; ensure reports received by the environmental protection team are acknowledged and actioned.

Case Ref: 20 002 507 Category: Education Sub Category: Special educational needs

• The information provided by the Council already demonstrates it has taken action to address the shortcomings in its service to parents, for example, additional staffing, more frequent SEN panels etc

Case Ref: 20 001 064 Category: Education Sub Category: Special educational needs

• The Council has already confirmed that it no longer uses interim reviews and that any review needed before the 12 month time limit is simply an earlier formal review.