Case Ref: 20 013 619 Category: Education Sub Category: Special educational needs

• The Council will ensure it considers with parents what advice to get for an Educational, Heath and Care needs assessment and in particular consider any requests for advice made by parents.
• The Council will ensure advice given about Educational, Health and Care needs assessments, elective home education and Education otherwise than at School accurately reflects law and statutory guidance.
• The Council will ensure when a parent withdraws a decision to home educate that they are appropriately signposted to officers responsible for school admissions or education otherwise than at school.

Case Ref: 20 012 023 Category: Education Sub Category: COVID-19

• The Council will remind staff dealing with complaints the timescale for completing a stage two investigation begins once a complainant requests it in writing.
• The Council will review its systems for monitoring compliance with recommendations from stage two investigations and stage three review panels to ensure these are completed in a timely way.

Case Ref: 20 009 764 Category: Education Sub Category: COVID-19

• The Council agreed to provide evidence of the work it has carried out with the relevant part of the NHS and a school to prevent delays when sourcing and providing speech and language therapy.

Case Ref: 20 008 527 Category: Education Sub Category: COVID-19

• The Council will issue a reminder to staff about the timescales for issuing an amended final plan following a decision from the SEND tribunal.

Case Ref: 20 005 989 Category: Environment and regulation Sub Category: Noise

• The Council agreed to review its practices to ensure: the environmental protection team will make objections to future temporary events notices from the venue where appropriate; proper checks are made about the relevant party to be named on the Noise Abatement Notice; officers act on accepted breaches of licence and progress them without delay; ensure reports received by the environmental protection team are acknowledged and actioned.