Case Ref: 18 017 713 Category: Education Sub Category: Special educational needs

• The Council failed to follow the SEND Code of Practice 2015 in relation to reviewing and amending a child's Education and Health Care Plan. It has agreed to provide training to staff to ensure they are aware of and follow this guidance in future.

Case Ref: 18 012 621 Category: Education Sub Category: Special educational needs

• The Council will write to the complainant and us with an update on the action the Council is taking to address the timeliness and quality of Education Health and Care Plans. This was identified as an area of significant weakness by Ofsted and the Care Quality Commission.

Case Ref: 18 011 606 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council was at fault for fettering its discretion by a failure to prosecute any breaches of s.46 of the Environmental Protection Act. It agreed to appoint an existing member of staff to look at this both with regard to the complainant's case and more generally.
• The Council agreed to write to the Ombudsman and the complainant to explain the steps it has taken and intends to take to remedy the fettering of its discretion in s.46 EPA cases and what steps it will take in future to control such breaches including this one.

Case Ref: 18 010 925 Category: Children's care services Sub Category: Child protection

• The Council will review its processes to ensure it complies with the requirements of the children's statutory complaints process regarding the criteria to be met for early referrals.
• The Council will remind relevant staff of the importance of recording when documents are shared so there is a clear record of when and how this is done.

Case Ref: 18 010 906 Category: Environment and regulation Sub Category: Trading standards

• The Council's published policy does not make clear how it will treat information it receives from Citizens Advice in regards to Trading Standards complaints. The Council has agreed to amend its enforcement policy to make clear what information it will take into account in deciding whether or not to investigate a Trading Standards complaint.