Decisions for Cheshire East Council between 01 April 2021 and 31 March 2022


There are 17 results (please note that to maintain confidentiality, we do not publish all our decisions)

  • Cheshire East Council (20 009 360)

    Statement Upheld Antisocial behaviour 14-Jul-2021

    Summary: The Council is not at fault in how it dealt with two complaints of anti-social behaviour. The Council is at fault in how it dealt with Mr X and Ms Y’s third complaint about a different neighbour. The Council has agreed to apologise and pay Mr X and Ms Y £500. The Council has already taken action to improve its service.

  • Cheshire East Council (20 009 764)

    Statement Upheld Covid-19 05-Aug-2021

    Summary: Mrs X complained the Council failed to secure the provision of the Speech and Language Therapy (SaLT) assessment specified in her son, Mr S’s, Education, Health and Care Plan and delayed putting into place transport arrangements to college which then proved to be unsuitable. The Council was at fault when it delayed in ensuring the SaLT assessment took place. This caused Mrs X and Mr S an injustice. The Council should make a financial payment to recognise this. There was no fault in the transport arrangements the Council put into place or the timing of those arrangements.

  • Cheshire East Council (20 009 672)

    Statement Upheld Safeguarding 19-Aug-2021

    Summary: Mrs Y complained on Mr X’s behalf, about the way the Council dealt with a safeguarding incident affecting him, and said it failed to take appropriate action to protect him from further incidents. The Ombudsman has found fault by the Council in failing to take proper care to protect Mr X, causing injustice. The Council has agreed to remedy this by apologising and making payments to Mr X and Mrs Y to reflect the distress, time and trouble caused by this fault.

  • Cheshire East Council (20 012 812)

    Statement Upheld Other 20-Aug-2021

    Summary: Mr X complains about the treatment he received from children’s services and the Council’s decision to remove his child from his care. There was some fault by the Council which caused injustice to Mr X, however the Council has apologised and put in place the recommendations from the children’s social care statutory complaints procedure which is a suitable remedy.

  • Cheshire East Council (20 005 989)

    Statement Upheld Noise 27-Aug-2021

    Summary: The Ombudsman found fault on Mrs H’s complaint against the Council about it failing to: make representations to a review committee; object to Temporary Events Notices; communicate with her properly; issue a valid Noise Abatement Notice; ensure there were no delays; consider evidence. The agreed action remedies the injustice caused.

  • Cheshire East Council (21 006 907)

    Statement Upheld Council tax 04-Oct-2021

    Summary: We will not investigate this complaint about how the Council charged Mrs X for Council Tax arrears that she owed. This is because the Council has proposed a fair remedy and we would not be able to add anything to the outcome.

  • Cheshire East Council (20 002 969)

    Statement Upheld Special educational needs 24-Oct-2021

    Summary: Mrs X complains about how the Council dealt with a Education, Health and Care Plan for her son. The Council is at fault as it delayed in assessing and issuing an Education and Health Care plan for Y, failed to ensure his school made the provision set out in his Education, Health and Care Plan and delayed in complying with a consent order. This disadvantaged Y as he did not receive support for his special educational needs. Mrs X was also caused significant distress and put to avoidable time and trouble. The Council has agreed to remedy the injustice to Mrs X and Y by making payments of £300 and £1000 respectively to them.

  • Cheshire East Council (20 008 527)

    Statement Upheld Covid-19 18-Nov-2021

    Summary: We upheld Miss X’s complaint about the Council’s handling of her son’s education, health and care plan. Her son, Mr Y, lost out on provision he was entitled to. Miss X and Mr Y also experienced frustration and uncertainty due to faults by the Council. The Council agreed to apologise to Mr Y and Miss X and make a payment to recognise their distress and time and trouble.

  • Cheshire East Council (21 001 585)

    Statement Upheld Drainage 09-Dec-2021

    Summary: Mr D complained the Council failed to take preventive action when he reported a blocked drain. We find the Council was at fault for its communication with Mr D. The Council apologised for this when it responded to Mr D’s complaint. It has also agreed to carry out service improvements to prevent a reoccurrence of the fault.

  • Cheshire East Council (20 014 516)

    Statement Upheld Special educational needs 17-Dec-2021

    Summary: Mrs X complains the Council failed to ensure her daughter, B, received certain special educational provision set out in her Education, Health and Care Plan. She complains the Council failed to complete the annual review of the Plan within the statutory timescales. The Ombudsman has decided to uphold Mrs X’s complaint. Because of this fault, Mrs X was caused distress and uncertainty, and B missed out on certain provision. To remedy the injustice, the Council has agreed to apologise, make Mrs X and B a payment, and take action to prevent similar failings in the future.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings