Case Ref: 24 008 847 Category: Education Sub Category: Alternative provision

• The Council agreed to remind staff about the importance of making and recording timely decisions about the section 19 duty to provide alternative education and communicating this with parents.
• The Council agreed to remind staff about the legislation and guidance about recording absences and how this impacts on the section 19 duty to provide alternative education.

Case Ref: 24 001 147 Category: Education Sub Category: Alternative provision

• Remind relevant staff of the Councils duty to secure education and EHCP provision for children not able to attend school.
• Remind relevant staff of the importance of effective complaint handling.

Case Ref: 23 021 044 Category: Education Sub Category: Alternative provision

• The Council has agreed to share the findings of the Ombudsman's investigation, and a copy of our focus report Out of school, out of sight? with relevant officers. This will highlight good practice and identify wider points of learning.

Case Ref: 23 017 717 Category: Education Sub Category: Special educational needs

• The Council has agreed to send us an action plan which sets out how, in future, it will ensure there is clarity in its monitoring of the delivery of special educational needs provision.

Case Ref: 23 015 961 Category: Education Sub Category: Alternative provision

• Remind relevant staff of the Councils duty to secure education and EHCP provision for children not able to attend school.
• Remind relevant staff of the importance of effective complaint handling.

Case Ref: 23 015 668 Category: Housing Sub Category: Private housing

• The Council has agreed to review its process for handling compensation claims about defective work or damage caused to a service-user’s property by contractors doing work under the framework agreement. The process should be consistent with what it says in the framework agreement about the Council’s role in recovery of costs.

Case Ref: 23 015 514 Category: Education Sub Category: Special educational needs

• The Council will provide us with its plan to ensure it carries out all actions within the Annual Reviews of children's EHC Plans within the statutory timescales.

Case Ref: 23 012 830 Category: Education Sub Category: Special educational needs

• The Council should improve the process for reviewing and updating personal budgets, ensuring they are adjusted in line with service costs and communicated to families in a timely manner. This will help prevent delays and avoid the need for families to intervene to secure funding.

Case Ref: 23 002 708 Category: Education Sub Category: Alternative provision

• The Council agreed to produce, and share with the Ombudsman, a detailed action plan for how it intends to address the lack of capacity in its educational psychology service and the delays this has caused to producing education health and care plans.
• The Council agreed to review how its special educational needs team monitors and records contacts to ensure it records and responds to contact in a timely manner, and that it pro-actively keeps people up-to-date where there are delays.

Case Ref: 22 014 503 Category: Education Sub Category: Special educational needs

• The Council will review its monitoring of part-time timetables process introducing consideration at every review of the child's part-time timetable whether the Council needs to supplement education provided by the school with alternative education. The Council will provide the evidence this has happened.