Case Ref: 24 022 635 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind adult social care staff to signpost the appeal procedure when informing adults of a reduction in or end of a care package.
• The Council will remind staff responding to complaints about adult social care that they need to signpost the Local Government and Social Care Ombudsman when issuing final complaint responses.

Case Ref: 24 018 080 Category: Education Sub Category: School admissions

• The Council will remind staff, including managers, senior officers and department heads, that the Council should make its own decisions about school admissions, in line with the Code. It should not rely on headteachers to make Council decisions.
• The Council will share this decision with relevant staff, including managers, senior officers and department heads, and discuss the learning at a team meeting.

Case Ref: 24 016 178 Category: Education Sub Category: Special educational needs

• The Council agreed to issue a reminder to staff about the importance of following good administrative practice when making and communicating Personal Budget decisions by providing reasons for the decisions and information on the right to ask for a review.

Case Ref: 24 015 492 Category: Education Sub Category: Special educational needs

• The Council will remind relevant staff about the importance of recording how the alternative provision it arranges is suitable to the child’s age, ability and aptitude and to any special educational needs the child may have when arranging and reviewing the provision.

Case Ref: 24 008 847 Category: Education Sub Category: Alternative provision

• The Council agreed to remind staff about the importance of making and recording timely decisions about the section 19 duty to provide alternative education and communicating this with parents.
• The Council agreed to remind staff about the legislation and guidance about recording absences and how this impacts on the section 19 duty to provide alternative education.

Case Ref: 24 001 147 Category: Education Sub Category: Alternative provision

• Remind relevant staff of the Councils duty to secure education and EHCP provision for children not able to attend school.
• Remind relevant staff of the importance of effective complaint handling.

Case Ref: 23 021 044 Category: Education Sub Category: Alternative provision

• The Council has agreed to share the findings of the Ombudsman's investigation, and a copy of our focus report Out of school, out of sight? with relevant officers. This will highlight good practice and identify wider points of learning.

Case Ref: 23 017 717 Category: Education Sub Category: Special educational needs

• The Council has agreed to send us an action plan which sets out how, in future, it will ensure there is clarity in its monitoring of the delivery of special educational needs provision.

Case Ref: 23 015 961 Category: Education Sub Category: Alternative provision

• Remind relevant staff of the Councils duty to secure education and EHCP provision for children not able to attend school.
• Remind relevant staff of the importance of effective complaint handling.

Case Ref: 23 015 668 Category: Housing Sub Category: Private housing

• The Council has agreed to review its process for handling compensation claims about defective work or damage caused to a service-user’s property by contractors doing work under the framework agreement. The process should be consistent with what it says in the framework agreement about the Council’s role in recovery of costs.