Service improvements

Canterbury City Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Canterbury City Council as a CSV file.

  • Canterbury City Council (22 009 537)

    Category: Housing Date: 05-Jul-2023

    Summary

    Ms D complained the Council delayed deciding her housing needs register application, mishandled her homelessness application and failed to communicate with her during 2022. The Ombudsman has found the Council at fault.

    Service improvements

    Clarify guidance and provide training to staff about the Council's housing allocations scheme, especially exercising discretion in exceptional circumstances.

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