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Advice on comparing statistics across years

In the 2020-21 year we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

Cambridge City Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against Cambridge City Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 20 010 732

Category: Other Categories

Sub Category: Land

  • The Council will review its ‘Unreasonable and Unreasonably Persistent Complainants’ policy and consider whether it requires updating to ensure consistency with the Ombudsman’s ‘Guidance on managing unreasonable behaviour’.

Case reference: 19 002 891

Category: Planning

Sub Category: Planning applications

  • The Council will provide evidence to the Ombudsman of the improvements it has made to its planning application processes.
  • The Council will review its complaints handling processes to identify any improvements to improve communication and reduce delays.


Service improvements agreed by Cambridge City Council

View all

Last updated: 4 April 2015