Service improvements

Bristol City Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 3 of 3 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bristol City Council as a CSV file.

  • Bristol City Council (25 007 821)

    Category: Education Date: 14-May-2026

    Summary

    Ms X complained the Council delayed issuing notices after two annual review meetings and delayed issuing the final Education, Health and Care Plan for her son. Based on current evidence, the Council accepts that it did not meet the statutory timescales for the EHC Plan reviews and that this caused distress and anxiety. A symbolic payment to recognise this is proposed.

    Service improvements

    Provide details of the action already taken or that it intends to take to ensure the Council has suitable staff provision to meet statutory timescales for annual reviews including post-16 transition reviews.

  • Bristol City Council (25 003 196)

    Category: Housing Date: 02-Jun-2026

    Summary

    Mr X complained about the Council’s failure remedy his injustice following a previous investigation by the Ombudsman about his unsuitable accommodation. We found the Council to be at fault because it did not provide a remedy for the additional time he lived in unsuitable accommodation. This caused distress and frustration. To remedy this injustice, the Council agreed to apologise, make an additional payment and take action to improve its service.

    Service improvements

    Issue a briefing to relevant staff to remind them of the Council’s duty to keep suitability under review and recognise the types of communications from service users which should trigger the Council to carry out a review of suitability.

  • Bristol City Council (25 002 524)

    Category: Education Date: 26-Apr-2026

    Summary

    There was delay by the Council in considering a pupil’s need for post-16 transfer, in consulting alternative settings, and in issuing a final amended Education, Health and Care Plan. There was also delay in considering the need for s.19 education when it became clear there was no accessible schooling in place for the 2024-5 academic year. This caused unnecessary uncertainty before provision was secured in Autumn 2024. The Council has agreed to apologise, make a symbolic financial payment, and make service improvements.

    Service improvements

    The Council will review our guidance on s.19 education as well as recent government statutory guidance in this area to ensure it has robust arrangements in place to maintain oversight of s.19 provision, including when this is commissioned on its behalf by schools or parents.The Council will ensure that reviews where a transfer of setting is required is held in time to complete consultations and amend the EHC Plan in time for meeting statutory timescales.

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