City council censured for complaints response

The Local Government and Social Care Ombudsman has heavily criticised Bristol City Council for failing to provide evidence it had completed previously agreed recommendations in two separate complaints.

Homeless family left to live in hotel rooms for three years by Bristol City Council, Ombudsman finds

A family, including children with disabilities, shared a single hotel room for more than three years because Bristol City Council did not treat their housing and homelessness applications properly, a Local Government and Social Care Ombudsman investigation has found.