There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Brentwood Borough Council (23 000 652)
Statement Upheld Refuse and recycling 30-Aug-2023
Summary: We found fault by the Council on Mr R’s complaint about its repeated and regular failure to collect waste from his property. The Council failed to take steps to ensure robust systems were in place to prevent repeated failures from recurring. It also failed to respond to his complaint within stated timescales. The agreed action remedies the injustice caused.
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Brentwood Borough Council (22 008 221)
Report Upheld Pollution 13-Sep-2023
Summary: Ms X complained the Council did not properly investigate or act to resolve matters when she reported various nuisances from a restaurant next to her home. She says this caused her distress and adversely affected her health and enjoyment of her home.
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Brentwood Borough Council (22 016 011)
Statement Upheld Homelessness 25-Mar-2024
Summary: The Council’s failure to make inquiries and decide what, if any, homelessness duty it owed Ms B in June 2022 and January 2023 was fault. The Council was also at fault for delay accepting a duty to Ms B in February 2023 and failing to tell her about her right to ask for a review of its decisions that she didn’t qualify to join the housing register. The Council has agreed to apologise, make a payment to Ms B, and act to improve its services.