There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Bracknell Forest Council (21 017 059)
Statement Upheld Special educational needs 03-Aug-2022
Summary: The Council was at fault for failing to provide Y with the provision in his Education, Health and Care Plan, causing him to fall behind his peers, The Council was also at fault for charging Mr X school transport fees and for how it handled Mr X’s complaint. This caused injustice to Y and Mr X, however we are satisfied the Council offered a suitable remedy for the injustice caused.
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Bracknell Forest Council (21 019 078)
Statement Upheld Other 23-Jan-2023
Summary: Mr X complained the Council’s care coordinator failed to act in his best interests and it has failed to adequately investigate his complaint, causing distress. We find the Council at fault because it delayed responding to Mr X’s request for a new care coordinator, but we are satisfied its apology is an adequate remedy.