There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Bracknell Forest Council (19 017 444)
Statement Upheld School transport 11-Aug-2020
Summary: The Ombudsman has discontinued his investigation into Mrs X’s complaint about the Council’s decision not to provide school transport for her son. The Council offered to pay Mrs X £500 to cover the costs of school transport which has resolved the outstanding issue and no further action by the Ombudsman is needed.
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Bracknell Forest Council (19 017 279)
Statement Upheld Alternative provision 12-Nov-2020
Summary: Mrs X complained that the Council failed to recognise it had a duty to provide alternative education for her son when he was out of school for health reasons and failed to ensure he received the support set out in his Education Health and Care Plan. The Council was at fault in failing to recognise its duties, failing to have proper policies and procedures in place, and failing to provide education. The Council has offered a suitable remedy including an apology, a payment for lost education and a review of policies and procedures.
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Bracknell Forest Council (19 018 220)
Statement Upheld Transport 18-Dec-2020
Summary: Mr X complains the Council failed to properly assess his application for a Blue Badge. He says the Council’s handling of his application caused him distress and inconvenience. The Ombudsman finds the Council at fault for the way it explained its decision to Mr X and for failing to have an appeals process. To remedy the injustice this caused Mr X, the Council has agreed to apologise and make Mr X a payment for the distress and uncertainty. It has also introduced service improvements, including a Blue Badge review process.
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Bracknell Forest Council (20 002 959)
Statement Upheld Special educational needs 26-Feb-2021
Summary: Mrs X complains the Council delayed in issuing the final Education, Health and Care (ECH) plan for her son. She also complains the Council failed to provide suitable full-time education for her son after she stopped home education. We find fault with the Council. We have made recommendations.