Blackpool Borough Council (23 015 493)

Statement Upheld Safeguarding 28-Apr-2024

Summary: Mr X complains the Council has failed to meet his care and support needs and, despite agreeing to reassess them in January 2024, it has failed to do so. The Council has delayed in reassessing Mr X’s needs. It needs to reassess his need for care and support under the Care Act 2014 without further delay.

Blackpool Borough Council (23 013 589)

Statement Upheld Homelessness 29-May-2024

Summary: Miss X complains the Council failed to properly consider her homelessness application, and failed to consider its duty to her when she was homeless. Miss X also complains the Council did not comply with homelessness legislation, which resulted in her not having support when she needed it. The Ombudsman finds fault with the Council for its consideration of Miss X’s homelessness application and delaying its acceptance of a prevention duty to her. The Council has agreed to make a financial payment and carry out service improvements.

Blackpool Borough Council (23 010 331)

Statement Upheld Other 28-Jul-2024

Summary: Mr D complained about the support provided to his daughter who lives in supported living accommodation. We found some fault in the Council’s service provision and communications. This resulted in some avoidable distress and frustration for Mr D and his daughter. The Council has accepted these findings and at the end of this statement, we set out action it has agreed to remedy this injustice.

Blackpool Borough Council (24 001 158)

Statement Upheld Allocations 11-Nov-2024

Summary: the Council failed to properly consider Miss B’s evidence when completing a banding review. An apology to Miss B and agreement to carry out a further review is satisfactory remedy.