There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Blackburn with Darwen Council (24 005 703)
Statement Upheld Disabled facilities grants 29-May-2025
Summary: Ms D complains about the time the Council has taken to deal with a Disabled Facilities Grant application. Ms D says the Council’s delay has impacted the whole family physically and mentally. We found the Council is at fault due to the time it has taken. The Council agreed to apologise to Ms D, make a recognition payment, provide her with a plan and timescale going forward, and make service improvements.
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Blackburn with Darwen Council (24 012 497)
Statement Upheld Assessment and care plan 21-Oct-2025
Summary: Mrs C complained that the Council had significantly reduced her care and support hours without adequate justification, which was causing her and her husband significant distress and inconvenience. We found some fault in the second assessment in October 2024. But we also found that Mrs C has not taken up offers of reablement care to provide more evidence of her care and support needs. The Council has agreed to offer Mrs C a period of reablement care followed by a review of the assessment from October 2024.
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Blackburn with Darwen Council (25 006 082)
Statement Upheld Other 30-Mar-2026
Summary: We will have upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council has taken the steps we suggested to remedy the injustice caused.