Service improvements

Birmingham City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (21 000 856)

    Category: Other Categories Date: 30-Mar-2022

    Summary

    Ms X complains the Council is charging her more to rent a garage than it does council tenants and has failed to take action to prevent residents from blocking her garage. There is no evidence of fault in how the Council dealt with Ms X’s reports of residents blocking her garage. The Council is at fault in how it dealt with Ms X’s complaint which caused frustration and avoidable time and trouble to her. The Council has agreed to remedy the injustice to Ms X by making a payment of £200 and review whether it needs to take further action to stop residents blocking Ms X’s garage.

    Service improvements

    By training or other means, remind officers of the requirements of the Council’s complaints procedure to ensure complaints are considered in accordance with it.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings