Service improvements

Birmingham City Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (22 000 372)

    Category: Planning Date: 22-May-2023

    Summary

    Mr X complained the Council delayed addressing his planning enforcement complaint, causing distress. We found the Council at fault. We recommended it provides Mr X with an apology, pays £300 for distress, pays £100 for time and trouble; updates Mr X on its investigation and acts to prevent recurrence.

    Service improvements

    The Council will provide the Ombudsman with an action plan showing how and by when it will address any remaining backlog in planning enforcement complaints.

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