Service improvements

Birmingham City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (21 000 222)

    Category: Transport and highways Date: 13-Dec-2021

    Summary

    Mr B complained the Council does not enforce a Traffic Regulation Order where he lives. He also complained the Council allowed an event to go ahead in 2019 despite the disruption it causes. Mr B says the Council’s actions have negatively affected his enjoyment of his home. We found fault with the Council for poor record keeping and delays in its complaint procedure. The Council remedied the injustice caused to Mr B by these faults during its complaint procedure. It will also make service improvements.

    Service improvements

    The Council will issue guidance to the departments involved in this complaint about record keepingThe Council will remind those who manage corporate complaints about the timescales for responding at each stage and the importance of meeting these deadlines.

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