Service improvements

Birmingham City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (21 005 331)

    Category: Environment and regulation Date: 11-Mar-2022

    Summary

    Mrs V complains the Council has failed to investigate her complaints relating to noise and anti-social behaviour by her neighbour. She adds that this has meant she has lost the benefit to use and enjoy her property. We found the Council failed to investigate Mrs V’s noise complaint, as legally required to do so. Further, there is no evidence the Council considered its legal obligations to investigate and reduce anti-social behaviour in Mrs V’s community. These failings have caused Mrs V an injustice and the Council has agreed to our recommendations to remedy this.

    Service improvements

    The Council will undertake a review of the complainant's case to identify why her noise complaint was delayed and not investigated. The review will focus on identifying service improvements to be implemented for the benefit of the Council’s customers in the future.The Council will make contact with the complainant to discuss her concerns relating to anti-social behaviour by her neighbour. The Council will consider Mrs V’s allegations and any evidence she provides. It will also consider its legal obligations relating to investigating such concerns and provide a written decision relating to any steps it proposes to take.

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